Microsoft’s SharePoint and Project Server platforms are feature-rich solutions that offer many opportunities for organizations to collaborate, share documents, design workflows for process oversight, and manage portfolios of projects. The solutions offer many options for reports, dashboards, and analytical support. Because the platforms offer so much, they also require a strategic approach to their initial setup and their ongoing maintenance.
QuantumPM works with these systems on a daily basis. We provide analytical services and trouble-shooting support to customers ranging from small departments to entire organizations of 90,000+ employees. In addition to support for the core platforms, we have also created solutions that enhance the basic capabilities of the software. Our solutions include innovation and work flow systems, dashboards and reports, and a timesheet solution.
Our automated trouble ticket system allows our customers to report problems online as well as via email or phone.
- For customers who already have a support contract in place, the ticket is immediately logged into the system and our team will begin working with them on resolution. We work within a published performance window and provide regular status reports until the problem is resolved.
- For new customers, we have a variety of support offerings that range from a “pay-as-you-go” incident-based option to a robust proactive support system.
QuantumPM can provide an assessment of your technical setup, perform data analysis, and provide assistance to prepare you for the capabilities available with each new software release so that you get the right solution for your organization.